Mobile / Casino
When you open an account with tcg77, we collect only what we need to run your account, process your wallet transactions through bKash or Rocket, and respond to your support requests. This policy explains exactly what we collect, why we hold it, and what you can do about it — your rights are real and we outline the steps to use them.
This policy applies to every interaction your account has with tcg77 — from the moment you open a registration form to the point your session ends and your wallet balance sits at rest. We collect account identifiers such as your name, email address and phone number so we can verify your identity and keep your account reachable. When you link a payment method — bKash, Rocket or another supported rail — we record transaction references for wallet reconciliation; we do not store full wallet credentials on our side. We also collect device-level signals: browser type, screen resolution and session timestamps. These help us detect unusual access patterns and keep your account from being opened on a device you have never used. Cookie data is collected separately and explained in the section below covering retention and cookies. We do not sell your personal data to third parties for marketing. Sharing happens only when a regulatory body with jurisdiction over eligible regions makes a lawful request, or when a contracted service provider needs limited data to perform a function — for example, payment verification. Your use of this platform is subject to your local law and the eligible regions in which tcg77 operates. If you are unsure whether access is permitted where you are, check the current eligibility notice shown at login.
Not every page you reach from tcg77 is under our direct control. Some linked destinations — payment gateways, third-party game studios, external support tools — operate under their own privacy terms. Knowing the boundary helps you make informed choices before you share data anywhere on the path.
Covered fully. When you enter credentials, complete a verification step or change your account password, every data point collected in that flow is handled under this policy and stored only on infrastructure we control.
Partially covered. We record the transaction reference and amount on our side. The payment processor itself — bKash or Rocket — operates under its own terms; their handling of your mobile wallet data is their responsibility, not ours.
Covered. Session data collected while you browse the lobby, open a game or navigate between sections falls under this policy. Game results and round history linked to your account are held by us and accessible through your account dashboard.
Not covered. Any site, tool or service you reach by leaving tcg77 operates under its own privacy policy. We have no visibility into what those parties collect after you leave our domain, and this policy makes no claim about their practices.
Your account data is not static — you can act on it. If you want to see what we hold, the starting point is your account dashboard after login, where your profile details and transaction history are visible without any special request. For records that are not visible there — such as internal logs tied to a device access event — you can submit a formal data access request through our support channel and we will respond within the timeframe our data handling process sets. Corrections to profile information like your phone number or email address can be made directly in your account settings; changes that affect identity verification may require you to re-submit documents. If you believe something we hold is wrong or was collected without a valid basis, you have the right to raise that question with us directly. Availability of specific remedies depends on applicable law in your region.
Log in and open the account dashboard — transaction history, profile fields and linked payment references are displayed there. For records not shown in the dashboard, submit a data access request via our support channel.
Profile fields such as your name, phone number and email can be updated directly in account settings. Changes that affect identity verification will prompt a re-verification step as shown in the account flow.
If a record looks incorrect or you are unsure why it was collected, contact support with your account reference and the specific concern. We will review and reply through the same channel you used to contact us.
Where local law in your eligible region supports a deletion right, you may request it through our support channel. We will confirm what can be removed and note any data we are required to retain under applicable rules.
Privacy questions should go through one of the direct contact paths below. When you write in, include your registered account email and a clear description of your request so we can locate your records without delay. Response times depend on the complexity of the request and the volume of cases in the queue — we do not publish a fixed hour commitment, but we prioritise data-access and correction requests over general account queries.
Open the chat widget from the account dashboard. State that your query is a privacy matter so it is routed to the right team. Include your account reference in the first message.
Send your data request or policy question to the support email address listed on the Contact page at tcg77. Use your registered email address so we can match the message to your account record.
Logged-in members can send a message directly from the Help section inside their account. This method keeps your request linked to your account record automatically, which speeds up our ability to respond.
We apply access controls to your account data so that only the functions that need a record can read it — the payment reconciliation process reads transaction references; the account security function reads device signals; neither reads the other's data. Cookies placed on your device are categorised as essential, functional or analytical; you can review the current cookie state in your browser settings at any time. Data we hold is kept for as long as your account is active and for a further retention period required by applicable rules in eligible regions. When the retention window closes, records are deleted or anonymised. If you want to know the specific retention period that applies to a data category, ask through the support channel above.
Internal systems are structured so each function — payment reconciliation, account security, customer support — reads only the data it needs. No single process has blanket access to all records tied to your account.
Cookies fall into essential, functional and analytical categories. Essential cookies keep your session active; functional cookies remember your preferences; analytical cookies help us see which account flows cause confusion. You can manage these in your browser settings.
Account and transaction records are kept while your account is active and for the post-closure period required under applicable rules in eligible regions. Once the retention window passes, records are either deleted or anonymised so they cannot be linked back to you.
When this policy changes in a material way, we post the updated version at tcg77/privacy-policy/ and note the revision at the top of the page. Continuing to use the account after a posted change means you have seen the updated terms.
These are the questions we receive most often about how data is handled, what rights you hold and how to act on them. If your question is not here, use the support paths listed in the contact section above.
We collect your name, email address and phone number at registration. If you link bKash or Rocket, we record the transaction reference and amount on our side. Device signals — browser type and session timestamps — are also collected to monitor for unusual access. We collect what your account operation requires, nothing beyond that.
We share data in two situations only: when a contracted service provider needs limited information to perform a specific function like payment verification, and when a regulatory body in an eligible jurisdiction makes a lawful request. We do not sell your data to marketing companies or advertising networks.
Log in and open your account dashboard — your profile details and transaction history are visible there directly. For records not shown in the dashboard, such as device-access logs, contact support with your account reference and request a data access review. We will respond through the same channel.
Yes. Profile fields like your phone number and email are editable in account settings. If the change affects your identity verification — for example, changing the name on your account — the platform will prompt you to re-submit verification documents as shown in the account flow.
Records are held while your account is active and for a further retention period required by rules applicable in eligible regions. Once that window closes, data is deleted or anonymised. If you want the specific retention period for a particular data category, ask through the live chat or email support channel.
When we make a material change, the updated policy is posted at tcg77/privacy-policy/ with the revision date noted at the top. Using your account after a change is posted means you have had the opportunity to review the updated terms. We do not notify every change by email unless the change significantly affects your rights.