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This page sets out tcg77's legal position, your rights as an account holder, and the scope of our policy as it applies to users in Bangladesh and other eligible regions. Access to our platform and its services depends on your local law and the region your account is registered under — we encourage you to review these terms carefully before you proceed.
tcg77 operates under a framework designed to be transparent about what we do with your information, how transactions are processed, and what rights you can exercise at any point. Our legal obligations are shaped by the jurisdiction your account falls under — not a single global standard — which means that what applies to you may differ depending on your eligible region and local law. Within Bangladesh, account activity that involves bKash or Rocket payments is subject to the terms your payment provider sets alongside our own. We do not override those terms; instead, our policy sits alongside them. When you make a deposit or initiate a withdrawal using bKash or Rocket, both sets of terms apply to that transaction. We keep a record of account events — logins, wallet movements, session activity — and those records are accessible to you through your account dashboard after login. If any clause in our legal policy conflicts with a mandatory local law in your region, the local law takes precedence. We aim to keep this page current; the version shown here is the one in effect at the time you read it.
Not every aspect of your experience on tcg77 falls under the same legal framework. This section draws a clear line between what our policy governs, what sits outside it, and where third-party terms take over so you know exactly where to look when a question comes up.
Our policy covers the creation, maintenance and closure of your tcg77 account. This includes login activity, password changes, identity verification steps and any account-level restrictions applied in response to eligible-region rules. You can review your access history through the account dashboard at any time.
Deposits and withdrawals processed through bKash or Rocket are governed jointly by our wallet policy and the terms of your payment provider. We record each transaction event on our side; the payment rail's own terms govern settlement timing and any fees the provider charges outside our platform.
All content published on tcg77 — game lobbies, page copy, account prompts and support material — is covered by our intellectual property position. You may not reproduce, scrape or redistribute it. Game content supplied by our studios (Habanero, Spadegaming, Bigtime Gaming, Joker, PlayStar, Microgaming) is subject to each studio's own licensing terms.
Services that operate outside the tcg77 platform — including bKash's own app, Rocket's USSD channel, and any external links we may reference — are governed by those providers' terms alone. Our policy does not extend to how a third-party service stores or processes your data on their side.
You have concrete, exercisable rights in relation to your tcg77 account — not abstract assurances. The starting point for most of them is your account dashboard, which shows the current state of your profile, wallet activity and session records after you log in. If something in those records looks wrong, you can raise a correction request directly through our support channel. Rights around data access, account detail changes and policy queries are handled through the same route — we do not operate a separate legal-query portal. For anything involving your bKash or Rocket wallet records, you will need to raise that with your payment provider directly, as we only hold the transaction event on our side. Eligibility to exercise any of these rights depends on the region your account is registered under and the laws that apply there. We respond to rights requests in the order they are received; the current status of your request is shown in your account correspondence history.
Log in and open the account dashboard to see your transaction history, session log and profile details. These records are available as long as your account remains active and within the retention period set under applicable local rules.
If your name, contact details or wallet information is recorded incorrectly, submit a correction through the support channel. Attach the relevant account identifier so we can locate and update the right record without delay.
For questions about how our legal policy applies to your specific situation — including data handling, regional eligibility or what happens when you close your account — contact us through the support path shown on this page. We address policy questions separately from general account help.
Account-level changes such as closure or restriction requests can be submitted via support. We will confirm receipt and the steps involved once we have verified your account identity through the fields shown in the request form.
If you have a question about how this policy applies to your account, or you need to make a rights request, use one of the contact paths below. For bKash or Rocket transaction disputes, note that our support team handles the tcg77 side of the record — your payment provider handles the wallet side.
Open the chat icon from any page while logged in. Give your account ID and describe your legal or policy question clearly. Our team routes policy questions to the right handler after your first message.
Send your rights request or policy question to our support email address listed in the account help section after login. Include your registered contact detail so we can match your message to the correct account record.
The help section inside your account dashboard holds the current support address, escalation path and response guidance for policy matters. Log in and navigate to Help to see the detail applicable to your region.
Our approach to the technical side of this legal policy is straightforward: we collect what we need to run your account, we do not sell it, and we hold it for as long as applicable rules require. The specific retention period and security measures in place are shown in the privacy notice linked from your account dashboard.
We store the account details you provided at registration, your session and login history, and the transaction events linked to your bKash or Rocket activity on our platform. We do not hold your full payment credential — only the reference the payment rail returns to us after a transaction completes.
We use session cookies to keep you logged in across page loads and to remember your lobby position when you return. You can manage cookie preferences through your browser settings; removing session cookies will require you to log in again each time. We do not use cookies to build advertising profiles.
Your account is protected by the credential you set at registration. We do not store your password in readable form. If you suspect unauthorised access, use the password-reset path on the login page and contact support immediately — the steps to follow are shown in the account help section.
To request a change to the data we hold or to ask about deletion, contact us through the support channel with your account identifier. We will confirm what we can action on our side; records required under applicable local law may be retained for the period that law specifies before deletion is possible.
These are the questions we receive most often about our legal policy, your account rights and how the rules apply in Bangladesh and other eligible regions. If your question is not answered here, reach us through the support contact paths shown on this page.
Yes. Access and the rights available to you depend on your local law and the eligible region your account is registered under. Where local law in Bangladesh sets a mandatory standard that differs from our general policy, the local standard applies. We do not override applicable local law.
Log in and open the account dashboard — your transaction history, session log and profile details are displayed there. For a formal data access request covering records not shown in the dashboard, contact us through the support channel with your account identifier and we will respond in writing.
We handle the tcg77 side of every transaction record — you can see that record in your account dashboard. For any issue with the payment rail itself — a transfer that did not reflect in your bKash or Rocket wallet — the dispute needs to be raised with your payment provider, as that part of the process sits outside our platform.
Contact our support team through live chat or the support email shown in your account help section. Tell us which field is wrong and provide the correct detail. We verify the change against your account identity before updating the record and confirm completion by the same channel you used.
When you request account closure, we action the request and restrict access to the account. Some records — transaction events, identity verification data — may be retained for the period required by applicable local rules before full deletion. The specific period is shown in the privacy notice in your account dashboard.
Game content on tcg77 is supplied by Habanero, Spadegaming, Bigtime Gaming, Joker, PlayStar and Microgaming. Each studio's titles are available in the lobby. These studios provide game content only — your account rights, data handling and legal policy are governed by tcg77, not by the individual studios.